Please purchase an appropriate ticket for the relevant event in good time, as tickets in some areas do sell out in advance. Please click here to purchase a ticket online or call the Ticket Office on 03333 111 920. 

When you arrive at your Gate: 

• Have your physical ticket or mobile/digital ticket ready when approaching the turnstile. 
• Prepare for a quick body search and open any coats or jackets. • Place your ticket or phone up against the reader within the turnstile. 
• Once you hear the tone, and the light turns green*, proceed through the turnstile and into the stadium. 
• Enjoy the event and your time with us at Cardiff City Stadium. 

*In the event the light either turns red, or the reader does not react, please exit the turnstile, and see one of our Customer Support Stewards wearing purple tabards, who will help resolve the problem.

Digital Tickets

You can enter the stadium using a digital ticket instead of a traditional paper ticket. 

If you have purchased your Digital Match Tickets online, you will receive a confirmation email with download links to your individual tickets included. Simply click the ‘Add to Apple/Android Wallet’ button and follow the on-screen instructions to add your individual tickets to your devices wallet.

Here are some helpful guides on how to set up and use your digital tickets ready for use when entering the stadium:

Disabled Supporters 

We have dedicated stewards available to help, support and assist disabled supporters. Our Disability Access Officer, Ben Jones, can be contacted via email at ben.jones@cardiffcityfc.co.uk as necessary. If you have any problems or queries please do not hesitate to contact Ben. 

We have over 120 Disabled Parking Bays at Cardiff City Stadium. Season Tickets can be bought, but generally sell out. 

On matchday, if you have a Disabled Persons Badge, please use the most convenient space to your seat. Our accessible spaces are pre-sold. Please do not park in these spaces. 

If you arrive with accessibility problems please ask the car park steward for assistance. 

We also have four additional accessibility bays (two in Zone A and two in Zone C) which can be used on matchdays as directed by car park stewards. 

For more information on accessibility for disabled supporters, please click here. 

Cardiff City Disabled Supporters Association 

Cardiff City Disabled Supporters Association are welcoming new members, and it’s free to join! All you need to do is fill out the Membership Form available from the DSA. Once you have filled out your Membership Form here, please return it by emailing it to ccfcdsa@gmail.com.

Finding your way around the Stadium

Bag Policy

We request that all supporters arrive in plenty of time ahead of kick-off. Please take into consideration the time required to pass through stadium security controls prior to entry. Supporters will be required to open their jackets and empty their pockets. 

Any bags brought in will need to be opened and tagged by stewards and there may be a need for a physical search, failure to adhere to these conditions will result in refusal of entry. 

To ensure supporters can enter the ground quickly we would ask that they only bring a minimum number of possessions with them, with the exception of required medical equipment. Please note that there is no storage area for supporters with large bags so please do not bring any to the Stadium.

Supporter Guides